Shipment is supplied by couriers BRT S.p.A., DSV and DHL companies.
After processing the order, a confirmation email will be sent within 1-2 working days; delivery times will change by country and they could take approximatly 7-10 working days (excluding Saturdays, Sundays and holidays).
While ordering you have to provide a complete address for delivery; normally the courier does not give notice by phone.
Freight charges are based on the goods weight or on the volume in case of big volume and low weight items (the current weight/volume ratio is 200 kg per cubic meter). For example a 32-liter plastic fermenter weighs about 2 kg but its volume is 13 kg; therefore the order has to be considered as a 13 kg parcel. Please see the table below in order to get the exact freight rate considering the country destination and the order weight.
SHIPPING CHARGES (TAX INCLUDED)
Up to 10 kg
Up to 25 kg
Up to 50 kg
Up to 100 kg
Up to 150 kg
Up to 300 kg
Up to 350 kg
Up to 400 kg
*Corsica have different freight charges from the rest of France: for shipments to these areas, please contact us before making the payment. Payment of freight charges not confirmed by us will be deemed invalid and the order blocked until our confirmation.
**The Canary Islands and the Balearic Islands have different freight charges from the rest of Spain: for shipments to these areas, please contact us before making the payment. Payment of freight charges not confirmed by us will be deemed invalid and the order blocked until our confirmation.
Shipment to remote areas may be subject to surcharges
We don't ship to Switzerland.
IMPORTANT: If you notice that the packaging has been opened, damaged or inadequate, please keep the goods in any case, but please report on the shipping documents “Accepted with reservation”. Furthermore in order to get the refund, please specify the reason of the complaint (e.g. open package - broken bottles - box with holes, etc). In case of a generic reservation, the courier will not accept the refund request.
If you have any question please do not hesitate to contact us at [email protected] or give us a call at +39 0584 752540 .